We’ve all had to rethink a lot of things in our personal and professional lives over the past two years. In the face of sometimes overwhelming stress and uncertainty, we were forced to find new ways of keeping pace with the rituals and routines of life and business...
True confession: until a few weeks ago, I hadn’t really thought too deeply about Customer Experience (CX). I’m not saying that the customer experience isn’t a top priority for me and my Dion Leadership colleagues. As a service business, our success or failure directly...
With many full-time workers spending more time with their colleagues than anyone else in their lives, the workplace provides a rich environment in which to observe and experience the dynamics of diversity, equity, and inclusion (DE&I), both positive and negative....
On a scale of 1-10, how competitive are you? I frequently pose this question to leaders and teams. People will respond with a chuckle as they rate themselves off the scale! Their responses are not surprising. To have reached the rank of leader in most organizations,...
One of my mom’s trademark phrases when I was growing up was, “You learn something new every day.” If my dad had been Hermann Ebbinghaus, the 19th-century German psychologist, he likely would have added, “Too bad your ability to remember what you learned drops...
