Terms and Conditions

Terms  

Welcome to dionleadership.com. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Dion Leadership’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Dion Leadership’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 39555 Orchard Hill Place, Suite 115, Novi MI, 48375.  The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties:
• Contact Information (Name, email, phone number)
• Credit Card and Billing Information (not stored in our system, processed through Quickbooks Payments when you place an online order.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.

Ordering Information

Secure ordering with Visa®, MasterCard®, American Express®, and Discover®.

Merchant listed on your card statement will be “Dion Leadership ”

Order Online

For your security, we accept online credit card payment orders.

• Credit cards may be Visa, MasterCard, Discover, or American Express; and held by a company, institution, individual, or p-card system. Government purchase cards are accepted.
• Online card acceptance approval is a secure bank-to-bank transaction.
• Debit, gift, and some pre-paid credit cards may be declined by the online banking system. Please use another card if this occurs.
• Purchase Orders accepted for existing customers with special permission only.
• Merchant on your statement will read Dion Leadership, LLC.
• All orders are U.S. dollars.
• Prices are subject to change without notice.

Orders are electronically approved.

Order Timing

• Orders received during business hours (9AM-5PM Eastern Time Monday-Friday excluding typical US holidays) are typically processed and fulfilled by Customer Service Representatives within a few hours but may take one business day.
• Orders received after business hours are processed by Customer Service Representatives within 24 hours.
• Orders received on weekends and U.S. holidays are processed and fulfilled the next business day.

Shipping Info:

• YOU SELECT THE SHIPPING METHOD for your order in the shopping cart at checkout. We will ship to P. O. Boxes by USPS Priority Mail only.
• Shipping Charges are calculated by the shopping cart pro-rated by dollar amount of order.
• U.S. Order Shipping: Orders received by 3PM Eastern Time will typically be shipped the same day via USPS Priority Mail or UPS. We do not guarantee the delivery service transit time. UPS Priority Overnight delivery is also offered for orders received before 12 PM Central.
• CANADA Order Shipping: All Canadian shipping is by UPS. Shipping fees are US$. All payments in US$. Canadian recipients are responsible for all duties, customs, tariffs, broker fees, and exchange rates.
• INTERNATIONAL Order Shipping (includes Mexico: ALL International shipping is by UPS Worldwide Express. Shipping fees are US$. All payments in US$. International recipients are responsible for all duties, customs, tariffs, broker fees, and exchange rates.

All Sales are Final

• Orders cannot be canceled or changed once they are placed.
• ALL paper profiles, kits, electronic products, supplies, and ALL materials, products, or services on this website, including pack, email, or electronic files and reports, are NOT REFUNDABLE.
• Customer Service Representatives do not see credit card numbers and are unable to alter orders because they are bank-to-bank transactions. If you make an order error, you may not return it for refund, credit, or exchange for any reason.
• We will promptly correct any errors that we make at no expense to you.

Online products are NOT “shipped” but are delivered via email. Credits to process assessments will be added to your EPIC account as ordered or we will provide an email including a unique coded link to your assessment. You are responsible for software and computer knowledge, capability, and compatibility, including (but not limited to) appropriate ISP and email accounts, for electronic, email, and online reports and products.

Limitations for Email, Web, or Electronic Delivery

Single product access code emails are automatically delivered electronically. EPIC credits are transferred manually by a Customer Service Representative. Orders received after business hours will be processed and fulfilled within 24 hours of order receipt.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Contact Us

If you have any questions about these Terms & Conditions, please contact us at letstalk@dionleadership.com.

Dion Leadership, LLC reserves the right to refuse service to anyone without stating the reason.