Building and Sustaining a Quality Culture

In a manufacturing environment, leaders set the tone for how a team approaches and manages quality issues in their work. This focus of this session is on how leaders can create and support an environment where team members are willing and able to fully engage and take ownership for the highest possible levels of productivity and quality. Learners will reflect on their own quality-related behaviors and explore how
communication and feedback skills are at the core of efforts to create a quality culture. 


Learners Will:

  • Understand their role as a leader in building and sustaining a quality culture
  • Observe, model, and reinforce three key quality behaviors
  • Relate how their actions as leaders drive ownership by encouraging passion and
    pride in the workplace


Why This Matters: 

Whether you’re a front-line supervisor or a senior leader, the ability to think strategically is essential in today’s ever-changing, fast-paced business environment. Leaders who challenge assumptions, avoid groupthink, and navigate uncertainty by applying strategic thinking skills move organizations forward.


Delivery Options:

In-Person – Half day

See also:  Mindset for Leaders

Download Full Class Catalog